3 Ways to Level ↑ Your E-mails

February 6, 2018February 7, 2018Leave a comment

E-mails.

We all write them…but do we really know how?

I know, I know…sounds silly to ask, especially in the Information Age business world we live in.

Still, when it comes to etiquette, how we frame professional communication within pragmatic boundaries is worth discussion.

As a governmental employee, I’ve been on both sides of the decorum fence as a sender and recipient. So trust me when I say the importance of lining up what you say and what you mean is very important.

That said, here are three practical points in delivering quality e-mail content…

1. Keep it ‘short and sweet’

As a writer, I admit: I can be wordy at times. I remember early in my career, I would often exhaust my word count fearing I’d say too little, conceal my tact, and/or give my recipient room to read between the lines.

Yet, after years of composition, I ultimately discovered my best e-mails were the ones with simple language and basic syntax (think 4^th grade level as opposed to 8^{th 1}). Granted, variance in e-mail construction hinge on the need; however, in most professional scenarios, e-mails will either answer a question or call to action.

Thus, if you want to communicate more effectively, consider a ‘short and sweet’ approach. Not only will you capture the problem more cogently, but also increase the odds of it being solved more quickly. Not to mention you limit the risk of asking unnecessary questions.

Bottom line: Coherency and conciseness go hand in hand.

After all, if you’re going to troubleshoot, why not shoot straight?

Bonus: If you’re concerned your ‘short and sweet’ e-mail is more on the short than sweet side, consider inserting a smiley emoji after the greeting or concluding sentence (informal cases only).

2. Make humility apparent

In a day-to-day grind, it’s hard to be perfect. Clearly, as long as there’s work, there’s going to be errors…and with errors, an assortment of cleanup, manipulative maneuvers², and mountains made from molehills.

Okay, okay…maybe those last two are a tad extreme; however, as real world correction has taught me, it’s worth noting how to handle being on the wrong side of them.

‘Cause truth is: when people throw you shade, there’s always a fade³…and that, in one word, is humility.

Now I know for many humility is nothing more than a ‘kill with kindness’ or ‘fall on the sword’ strategy; however, given true humility has no agenda, it’s safe to say these approaches are flawed since they cater to what you want to say or what you think others want you to say.

From my experience, if you want to live true humility in the marketplace, the best approach is through forthright evaluation. In other words, if there’s something to own, be sincere in owning it; if there’s something to resolve, be direct in resolving it.

Remember when rectifying conflict electronically, the emphasis should always be reconciling the issue as opposed to justifying why it exists. In doing so, not only will you validate concerns, but establish value to whom and what is necessary to move the ball down the field.

Bottom line: Wrong turns happen. Why not write⁴ the ship by humbling yourself and letting God’s grace exalt you?

3. Proofread your tone, not just your grammar

It’s fair to say the e-mail equivalent of ‘think before you speak‘ is ‘proof before you send’.

Need proof? Just check out your app store…

Grammarly, PerfectIt, Ginger, AutoCrit, No Red Ink, Hemingway Editor, Phrase Express, After The Deadline, EssayDot…and we’re just scratching the surface.

Yet, while most of us associate proofreading to syntax and grammar, arguably one of the most underrated elements in e-mail content construction is checking for tone.

Yes, you may be able to master subject lines, use the right words, and succinctly capture information; however, if you don’t put yourself in your recipient’s shoes before pressing ‘send’, you risk losing the message through ambiguity and misunderstanding.

Bottom line: When proofing your e-mails, dare to read them as sender and receiver.

Footnotes

Just because you decrease the reading level, doesn’t mean you decrease the tact
i.e. ‘throw under the bus’ tactics
Specifically, a fade from offense
Intentional misspelling

Cover photo creds: Shutterstock

3 Things I’m [Really] Sorry For

January 11, 2018February 15, 20181 Comment

For many, it’s the same thing every January…

…we forget all acquaintance, inflate our morale…

…only to tease ourselves with premature quests founded on prayer-less resolution.

But perhaps you’re like me in the sense you prefer cleanse before change…in getting real before getting right.

If so, trust me when I say these days in early January can seem just as blue as they are buoyant.

Still, while taking internal inventory may seem less ‘fun’ compared to making resolutions, when we fearlessly explore what we need to be free from, we ultimately position ourselves to embrace the ‘next’ God has for us.

Thus, in the spirit of going under the knife, here are three things I’m owning as we turn the clock to 2018…

1) Making culture the enemy

I’ve learned many lessons as a state employee from persevering when treated like a number to managing challenging subordinates, but arguably none has gripped me so intensely as knowing your enemy in the face of conflict.

Growing up, like many, I learned Ephesians 6:12: “…we don’t wrestle against flesh and blood, but against the rulers, authorities…and spiritual forces of evil”; however, while I understood this truth conceptually, I lacked awareness contextually. For instance, at work whenever I felt belittled or neglected, I used to justify resentment by redirecting my disappointment from colleague to culture. I’d think to myself, ‘As long as what I hate isn’t breathing, I’m good.’

The problem was: my offense wasn’t going anywhere. If anything, I had taken cynicism with respect to ‘person’ and extrapolated it over ‘many persons’ all the while exchanging discouragement for a false comfort I could easily hide behind.

Yet, as I’ve now learned, when it comes to not making culture the enemy, we must be willing to assign our offenses and align our defenses in the heat of battle. Far too often, we want to make sense of our surroundings; we want to feel secure about who is for us, who isn’t for us, who is pouring into us, who isn’t, etc.

However, if our filing system defaults culture to enemy while compartmentalizing those we assume aren’t for us as products of that culture…are we not recasting the same judgment we fear?

And yeah, I know it’s easy to appoint anger and bitterness onto what we think can’t be seen; however, I encourage you…

…if your idea of enemy is the deceived, not the deceiver, then not only are you misappropriating identity, but you’re removing yourself from an opportunity to love and judge righteously.

Think of it this way: if you’re struggling to see the finger-pointing, never wrong colleagues as anything but enemies, try focusing on encouraging them (Matthew 5:44, Luke 6:27-36, Ephesians 4:32) and watch as God transforms how you see them. That way you’re at least in position to shift the enemy from instigated to instigator.

2) Hiding behind proximity

As an introvert, I love my solitude…that still calm in the middle of productivity and a dwindling ‘to do’ list.

But lately I’ve been thinking: Why is privacy perceived as such a luxury when we were created for proximity (i.e. engaged connection with those around us…not just closeness in space)?

I mean…if you’re reading this, odds are you’re close¹ to someone, right? From neighbors to co-workers to immediate family and friends, it’s no question proximity is both prominent and prevalent. Why is it then if we were to describe our ideal escape, it’d often involve seclusion or separation?

Is it because we think harmony and proximity are mutually exclusive…that rest can only happen in a vacuum?

If so, I submit we get back to valuing those in our midst regardless if they treat us like strangers or outcasts.

‘Cause truth is: if how we engage people is conditioned on what we can’t control, it’s going to compromise our conviction in acting on what we can.

That said, it’s worth noting the false security in minimizing proximity.

Case and point: for years at my job I used to think to myself, ‘Just because so-and-so lives two cubicles down doesn’t mean I’m entitled to be close…’ or ‘I’ve tried talking with so-and-so, but after all these years, they’ve never tried to talking to me. Might as well as be strangers.’

However, once I realized these thoughts were only de-salting my witness, I knew my approach had to change. Like my heart towards culture, I had to stop compartmentalizing people to make sense of my surroundings. Somehow, someway…I had to open myself back up so anyone and everyone could be a potential target for love, kindness, compassion, and encouragement.²

‘Cause like many, I can love on certain people well…plugging into their life…even giving gifts (which for me, is far down the love language list), but when I consider how Jesus broached proximity, no one was outside his periphery to love or his reach to heal.

Thus, I think it’s important we all examine ourselves and explore where good intentions may be linked to our own terms. Perhaps then we can find those secret places we may be hiding behind.

3) Marginalizing³my bandwidth

Left unguarded, my mind can easily drift into personal narrative. How will what’s left untold…unfold based on the good, bad, and ugly of yesterday?

Yet, as mentioned in prior posts, it’s hard to invest external margin (i.e. loving one another) in the present when you’re overly vesting it in the past. Therefore, if we’re wanting to be more selfless in venturing our margin John 3:30 style, then clearly we must be willing to examine our perception of relationship before transferring it.

Granted, easier said than done; however, as long as we’re intentional in asking God to breathe width into our bandwidth (i.e. capacity/strength to love on purpose), who’s to say we can’t change?

And hear me: I get how tempting it can be to assume other people’s perception of you is less than what it should; however, I also know if you cement your mind in thinking people won’t believe the best, you will do the same as well. Why not then trust God to move, convict, and transform others the same way He’s moving, convicting, and transforming you?

If it helps, if you want to de-marginalize your bandwidth, go back to your narrative…but this time, consider what you learn at 35 or 45 may be what someone else learns at 25 or 55. After all, who are we to judge when truth clicks for someone else? I mean…if we truly want to be heaven on earth, then we should want to root each other on regardless if our maturity curves line up (see Matthew 7:5).

Selah.

Footnotes

Literally and figuratively
A key distinction between world and ‘like Jesus’
To treat as insignificant

Cover photo creds: Newhdwallpaper

3 Ways to Handle Unfair Criticism

August 18, 2017August 18, 2017Leave a comment

If you’ve worked a job long enough, chances are you know what it’s like to be falsely accused. After all, rumors, gossip, backstabbing = just another day in the workplace, right?

Yet, while we can all agree condemnation is never fun, not all may agree on how to overcome; still, as an advocate of reconciliation, I submit even on the darkest of days, there’s always a roadmap to resolve.

To get us there, here are three basic truths we can rely on when coping with unfair rebuke…

1. Don’t take it personally

Let’s be honest: when we receive unfair rebuke, it’s easy to lock into defense mode (i.e. shutting down, walling up, and basing every thought/action around hurt prevention). Sure, we may take the punches, turn the other cheek, heck, we may even get back up again…but at the end of the day, we’re often far too content remaining frozen in cynicism and analysis paralysis (i.e. over-thinking a situation towards indifference).

Perhaps you can relate to a colleague dishing out unnecessary criticism or a supervisor unwilling to hear your side of the story. Maybe you once wanted to rightfully confront an issue, but fearing job security, kept quiet in hope ‘this too shall pass’.

If so, then it’s important no matter what situation you’re in to not take it personally.

‘Cause while offense may feel good in the moment, truth is: it’s never the answer to reproach or resolution.

But Cam…all I want is to be heard and understood. What’s so wrong about that?

Technically, nothing; however, if offense is your default reaction whenever a finger is pointed at you, are you not doing unto the ‘offender’ what you don’t want them doing unto you?

Bottom line: Rather than stack shoulder chips, dare to defend against offense rather than with it. That way you deactivate pride and open the door for humility¹ to enter, which as I’ll explain in my next point, makes taking offense a lot harder.

2. Respond with class

As mentioned in point #1, when unwarranted criticism strikes, human nature often gravitates towards silence. For some of us, this can be a good thing initially (key word) as ‘quiet time’ allows us to process and collect our thoughts; however, at some point, it’s important we respond to critique rather than sweep it under the carpet pretending it didn’t happen.

Case and point: A few years back I had a supervisor who called me out in front of some colleagues before apologizing on my behalf without my consent. At first I was offended. Not only did I have no idea what I’d done wrong, but also why my supervisor would jump the gun without discussing the matter with me one-on-one.

With the wind knocked out of me, I sank in discouragement…disguising hurt as focus. Yet, after realizing my processing was teetering on pouting, I decided if I didn’t want a repeat, I had to confront the issue head on in humility.

To do this, I first acknowledged what I could have done better to diffuse defensiveness and establish submission. Then, I addressed the misunderstandings in a way where context could be delivered and exchanged. Granted, I could have started the dialogue here and the conversation turn out okay; however, I knew if wanted to better learn where my boss was coming from, I had to lay down my walls first.

Thus, if you’re like me in the sense you crave context, always ensure it’s both deliverable and receivable when discussing difficult subject matter. That way you come across as understanding, not withstanding.

Bottom line: In the wake of reproach, keep your responses discernably demonstrative, not irrationally remonstrative.

3. Follow through

As a basketball connoisseur, I’ve always been fascinated with jump shooting. I remember as a little kid riding my bike to the library each summer, picking up some VHS tutorials of Reggie Miller and Ray Allen, and watching them over and over until I mastered that elegant, fluid release (i.e. ‘follow-through’; see definition/instruction/animation below).

How to follow-through (basketball)

Your wrists should be floppy (relaxed).
Fingers should be pointed at the target (rim).
Finish high. You should see your fingers at the top square of the back board.
Hold your follow through position until the ball hits the rim.

What does this have to do with handling wrongful accusation, you say?

Well, in the same way the follow-through allows the hand to maintain motion and guides the ball’s trajectory closer to the basket, focusing on smaller wins² (i.e. baby steps/progress points on your way to recovery/restoration; see examples below) can maintain confidence and guide selflessness after a bruising experience.

Remember who you are is loved and what you’re called to is love. So if you want to ‘peace’ yourself together, why not give yourself an outlet to express that? Yeah, I know it can be overwhelming at first to reach out, especially when you’re trying to mask pain, but as I’ve learned in recent years, when you invest in those small wins, it’s amazing what can result.

Bottom line: If you’re unjustly critiqued, don’t stay low, finish high…and follow-through.

Footnotes

Humility = the pathway to ‘nowhere but up’
‘Small win’ examples = initiating conversation with colleague, seeking advice from mentor, reading the Word/referencing God, praying, taking ungodly thoughts captive, random acts of kindness, re-focusing energy and attention away from pain, etc.)

Cover image creds: Psychology Today (edited by Cameron Fry)

Framing the Role: A Guide to Better Workplace (Part 1)

May 15, 2017September 16, 2019Leave a comment

We all know there’s no such thing as the perfect working environment.

After all, work can’t exist without people and to err is human.

Still, whether you’re a bivocational minister, a supervisor, or an entry-level employee, chances are you care about how positions are developed and managed.

Thus, in the coming months, I want to unpack some basic concepts churches and businesses can use to frame their roles and equip their employees to thrive in them.

The goal? To help organizations make the best investments with their best hires to achieve the best outcomes.

Let’s dive in…

Assess the ‘Inner Man’

As a bivocational pastor with seven years of marketplace experience, I understand there are certain disadvantages when it comes to large and small scale human resourcing; however, I also believe bureaucracy and growth mismanagement doesn’t have to determine how classifications are managed.

For example, at my work¹, each classification is linked to a job plan involving a specific set of functions. Fair enough.

The problem is while roles are detailed well in their promotion, they’re overly dependent on ‘template’ in their evolution. As a result, employees feel boxed in with functions forged on title rather than gifting.

My thought is: if more organizations integrate character and gift assessment (i.e. DISC, Myers-Briggs, Strength Finders, enneagram testing, etc.) into hiring, training, and development processes, then more prospects/new hires could contribute the strength of who they are in addition to the strength of what they do.

Granted, big organizations are going to have different priorities. Yet, this doesn’t mean their personnel approach has to be shallow.

‘Cause truth is: while procedure and process are important, you can’t define a person by a job description nor can you separate the quality of a person from the quality of his work.

I know culturally we love streamlining/over-institutionalizing our way to bottom lines; however, if morale becomes the sacrifice in our quest to hierarchical efficiency, one must question the system.

Whatever our work situation, it’s important we remember our position is a journey, not a drop-off. And while the implications are many, bottom line…

Classifications should never compartmentalize what an employee can be (i.e. his innate nature in motion).
A piece of paper or paragraph on a screen should never determine or dictate the totality of function.
Given man gives life to function, not the other way around, the inner man must be considered in both the evaluation of fit and the evolution of role.

Stay tuned next time when we’ll tackle our next point on equal deeper learning opportunities. In the meantime, if you have a question, idea, or story to share, feel free to comment below.

Footnotes

Note: My appreciation for my workplace has grown considerably in recent months; however, this doesn’t mean I can’t advise from what should be improved.

Cover photo creds: Company Incorporation | Company Registration Singapore

Bye, [Bye]Vocational

October 28, 2016October 28, 20161 Comment

I’ve said it before and I’ll say it again: it’s not easy marrying marketplace and ministry.

After all, when you consider secular expectations, the challenge of availability matching flexibility, how most church leadership models are structured…it can be tough-sleddin’.

Now, I’m not a church consultant or ministry life coach; however, in my brief ministerial experience, I’ve come to realize while tent-making is often praised behind the pulpit in an evangelism context, it’s rarely incorporated to the fullest in a leadership context.

Case and point: I work full-time hours (7:00-3:30 pm) for TDOT Monday through Friday, where at the start of each day, I take the day’s game script, stack it against my church load, and do what I can accordingly for both. For instance, on slower days I create youth discipleship content, plan events, design social media promotions, and field church-related correspondence on my breaks, whereas on busier days, I keep a running ‘to-do’ list to better tackle my gameplan after hours.

The problem is: whether or not my day at work is busy/productive, I still miss out on the life that happens at church (i.e. staff meetings, luncheons, offsite special events, etc.) during my shift.

Granted, I do have supervisors who meet with me on a quarterly basis to catch me up to speed with important information. Yet, while the communicational challenges can be frustrating, it’s the communal setbacks that offer the greatest potential for discouragement.

So while having flex or contractual hours would be ideal, I know in seasons like the one I’m in, I can only abide in what I can control, confront what I can’t, and trust God in both. Still…this doesn’t mean the divide is easy.

On one hand, I’m proud to represent the Gospel in a taxing work environment, to mature in my reliance upon God when I find my own strength to be nothing but weakness. On the other, I’m often downcast considering a) it’s hard to justify why I work where I do¹ and b) to not experience deeper community due to a job I can’t stand on my own strength is a bitter pill to swallow.

So when it comes to the idea of a bye-vocational (i.e. leaving one job to fully pursue the other) life in place of a bivocational one, I’d be lyin’ if I said I wasn’t intrigued considering the struggle to put forth full-time effort in part-time hours is [super] real…not to mention I’m the first Fry male in three generations to not know what full-time ministry life tastes like.

*Sigh*

I guess what I’m trying to say is: it’s hard being bivocational when the call itself seems to rob you of relationship. ‘Cause while many think bivocational ministry is all about tackling two different jobs, truth is: it’s just as much about influencing community and inspiring culture change as it is achieving excellence. Thus, how we cope when we feel our ‘spread out’ lifestyle is diluting our impact is worth discussion.

Of course, you can count on me to drill down on this in future posts, but for now, let me just say: for those of you working multiple gigs striving to keep joy afloat, understand you carry difference-making potential inside you…and that potential is not only going to come to fruition in the territory God has given you to tend, but is also never contingent on what you can’t control. Again, that’s the beauty of trusting God. Whenever we reach an end of the line, God grants us the slack to press on. Whenever we reach an unscalable wall, God equips us to ascend it. And whenever we’re overcome by a particular lacking, God meets us in our midst, fills us, and goes before us to make a way (Isaiah 43:16-19).

Yeah, I get how hard it can be craving community and passion outlets in the arid seasons of life, but remember God specializes in showing His power in hopeless situations. So if you’re reading this today wishing you could swap out a bye-vocational life in place of a bivocational one, I encourage you: allow God to fill up your empty canteen with encouragement and fresh perspective. ‘Cause I submit: where you are now is not by mistake, but by design and by grace.

Think of it this way: If you’re thirsty, what sense does it make to cut your water bottle in half when you could simply remove the cap and fill it to the brim?

Pretty obvious, right?

Yet, how many of you reading this are essentially doing the same thing by denying yourself full-fillment as a result of wanting the ‘bye’, not the ‘bi’?

If you can relate, I encourage you: stop overfocusing on what you wish could be different in your life and embrace the fact God has you just where He wants you. Don’t fantasize about what it’d be like to customize your life. Instead, take joy in trusting the Lord’s lead and take courage in pushing through to the good stuff that’s coming (see Isaiah 58:11).

While I’m tempted to go on, I’m goin’ to push ‘pause’ for now and instead bid adieu with some parting questions:

1) What do you need to be filled with today?
2) What is capping the ‘containers’ God has placed you in?
3) Will you remove those caps and allow God to fill you up?

I’ll just let the mic drop there…