You Got This: An Encouragement for Those in Client Care

As a client care professional, there’s much about the craft left to be discovered and desired.

While I love what I do, where I work, and the people I work with, the challenges of the role have sparked a unique brand of curiosity. 

For instance…

Why do many value customer service but underrate it as a skill? Why is the ability compartmentalized outside expertise in select arenas? Perhaps more egregiously, why is administration, hospitality, and helps viewed as low men on the spiritual gift totem pole?

Is it because we assume anyone can demonstrate them? Or because we think client care is less discipline than choice?

If so, I submit we reorient our perspective and adjust our approach on how we integrate client care specialists into our business models. Granted, I understand the bias potential; however, as one who went from avoiding customer service applications to relishing the call in recent years, there are scriptural confirmations as to why client care is essential in today’s marketplace. As such, I propose organizations and employees embrace the following five passages in their commitment to client service.

1 Corinthians 12:18 (AMP) – “But now [as things really are], God has placed and arranged the parts in the body, each one of them, just as He willed and saw fit [with the best balance of function].” 

For client success managers, the part can feel like a mixed bag. On one hand, they’re the face of the relationship experience; on the other, they can be perceived as dispensable simply on title alone. Yet, while the lack of ‘specialist’ tag can be a disadvantage, the opportunity is still laced with silver linings. For instance, not only can a customer service leader enhance efficiency across multiple processes and procedures but reflect the existential truth concerning our vocational purpose: 

We are all diverse in function, co-equal in value.

As Paul declares, God is intentional and strategic with what He assigns. Although hierarchical structures and parameters for governance are essential, they also do not define our contributions, attitude, and team value. By proxy, client care specialists, being the on-call troubleshooters they are, can take pride knowing their adaptability and problem-solving prowess can improve the balance of corporate load and execution.

Romans 12:3-5 (AMP) – “For by the grace [of God] given to me I say to everyone of you not to think more highly of himself [and of his importance and ability] than he ought to think; but to think so as to have sound judgment, as God has apportioned to each a degree of faith [and a purpose designed for service]. For just as in one [physical] body we have many parts, and these parts do not all have the same function or special use, so we, who are many, are [nevertheless just] one body in Christ, and individually [we are] parts one of another [mutually dependent on each other].”

Similar to 1 Corinthians 12:18, Paul applies a physical body analogy to emphasize why our perception of value and function should be rooted in holy dependence. Unlike worldly slants defining the purpose of our ability as prosperity, in God’s eyes, our gifts were intended and are continually renewed for interdependent service; hence, God’s heart for relationship. For God so loved the world, He gave His only Son and apportioned opportunities for faith, hope, and character to mature. Accordingly, may we appreciate the frontline administrators who exemplify work not only as a testament to God’s love but His desire to entrust us as faithful stewards of what He’s provided.

Philippians 2:2-3 (AMP) – “Make my joy complete by being of the same mind, having the same love [toward one another], knit together in spirit, intent on one purpose [and living a life that reflects your faith and spreads the gospel—the good news regarding salvation through faith in Christ]. Do nothing from selfishness or empty conceit [through factional motives, or strife], but with [an attitude of] humility [being neither arrogant nor self-righteous], regard others as more important than yourselves.”

On a pragmatic level, this verse is a beautiful charge to client care specialists given its versatile initiative. While any position can achieve this calling, the level of opportunity for customer service managers to make joy complete is high in most cases. Consequently, anyone who serves as a relationship manager and fosters community through administration should embrace their wiring to influence through compassionate collaboration. Whatever we say, whatever we do, may we coat it in modesty and the good news we carry inside us. May our attitude represent our faith and our faith the believe that through Christ we can inspire humility and unity through timely words, constructive insight, even prophetic encouragement.

1 Peter 4:10 (AMP) – “Just as each one of you has received a special gift [a spiritual talent, an ability graciously given by God], employ it in serving one another as [is appropriate for] good stewards of God’s multi-faceted grace [faithfully using the diverse, varied gifts and abilities granted to Christians by God’s unmerited favor].”

A sum of 1 Corinthians 12 and Romans 12, 1 Peter 4 reiterates the original design of God’s delegation. More specifically, while gifts and quantity of talents may vary, ultimately, we’re all meant to give pleasure to God as we employ them in meekness. While selfless service should be an aim of any organization, it should also recognize favor through stewardship. Remember to be a good steward by faith is to believe in God  and the infallibility of His assignments. As we worship through work with confidence, as we minister as marketplace leaders aware of God’s transcendent grace, let’s not forget our abilities are down payments of God’s continual help and sovereignty. 

Hebrews 10:24-25 (AMP) – “…and let us consider [thoughtfully] how we may encourage one another to love and to do good deeds, not forsaking our meeting together [as believers for worship and instruction], as is the habit of some, but encouraging one another; and all the more [faithfully] as you see the day [of Christ’s return] approaching.”

I love how ‘spur’, as seen in other translations, is spelled out in the AMP. Essentially, to spur one another in love is to consider how we’re to encourage our clients to do good. While moments of extemporaneous inspiration are inevitable, the focus of client care should always be to ignite courage and strength of purpose. Practically speaking, this could manifest many ways; however, as an example, consider how client care specialists can affect corporate synergy and voice from creating motivational system alerts/portal template language to incorporating client perspective into platform design. Whatever system you engage, make sure to sustain the intention of positive service with the intentionality of thoughtful encouragement.

Selah.

For those who’ve made it this far, stay tuned next time when I’ll break down another five-pack of client care Scriptures. Until then, I commend you, my fellow swiss-army knives and jack-of-all trades. You may not feel treasured or sense the evidence of appreciation but remember the God you ultimately work for is crazy over you and how He’s wired and appointed your giftings for such a time as this. Therefore, stay strong and courageous and go in peace for your journey has the Lord’s approval. 

~ Cameron

Rock of Rages: Why Peter’s Denial Was a Necessary Trial

Passage: Mark 14:26-31 (ESV); Mark 14:66-72 (ESV)

Jesus Foretells Peter’s Denial

26 And when they had sung a hymn, they went out to the Mount of Olives. 27 And Jesus said to them, “You will all fall away, for it is written, ‘I will strike the shepherd, and the sheep will be scattered.’ 28 But after I am raised up, I will go before you to Galilee.” 29 Peter said to him, “Even though they all fall away, I will not.” 30 And Jesus said to him, “Truly, I tell you, this very night, before the rooster crows twice, you will deny me three times.” 31 But he said emphatically, “If I must die with you, I will not deny you.” And they all said the same.

Peter Denies Jesus

66 And as Peter was below in the courtyard, one of the servant girls of the high priest came, 67 and seeing Peter warming himself, she looked at him and said, “You also were with the Nazarene, Jesus.” 68 But he denied it, saying, “I neither know nor understand what you mean.” And he went out into the gateway and the rooster crowed.69 And the servant girl saw him and began again to say to the bystanders, “This man is one of them.” 70 But again he denied it. And after a little while the bystanders again said to Peter, “Certainly you are one of them, for you are a Galilean.” 71 But he began to invoke a curse on himself and to swear, “I do not know this man of whom you speak.” 72 And immediately the rooster crowed a second time. And Peter remembered how Jesus had said to him, “Before the rooster crows twice, you will deny me three times.” And he broke down and wept.

It’s a hard scene to process.

Peter. The Rock. Cracking under pressure.

The Cross set before His Master, a sliver in the back of his mind.

Never would he fall astray; never would he run away. That was Peter. Or rather that was going to be Peter.

But before the Shepherd could be battered, the sheep of the flock would soon be scattered. And it’s here where despite our cringes, we must appreciate this sequence: The ultimate Shepherd grooming his undershepherd through a defining moment of weakness. A prophecy centuries in the making (Zechariah 7:13) now an emerging hallmark of humility for the early church to thrive on. The man in the middle?

The Rock. The epitome of moniker though something far greater. You see, ‘The Rock’ was not just a designated nickname but the proof of Christ’s identity realized. One could say the greatest insight received by man came in Mark 8:29 when Peter, the Rock, confessed Jesus as cornerstone – the Son of the Living God.

Still, as keen as this inspiration was, the symmetry of it could not have occurred without an epic fail. For before Peter could sleep on his call to keep active watch at Gethsemane, he had to first confront and fall to a fear of abandonment. Without this fear, Peter’s resolve could not have been tested – a paradox considering a less distracted Peter would have meant more fervent prayer during Jesus’ final hours.

Granted, that’s the beauty of Jesus’ perfect love in this passage. For Jesus knew a humbling of Peter ahead of His death was necessary to calibrate his boasting to the power he’d rightfully appropriated. No matter how much Peter confessed his devotion, he had to first wrestle with the fragility of his hope before he could shepherd a flock with a more mature version. How incredible it is to consider Jesus, the weight of the world on His shoulders, was working all this for good before the good could be known and shared.

As for us, no matter how long we’ve walked with God, we’ve all denied Jesus at one point or another. And while we have the Holy Spirit to act as our rooster in those times, let’s not take for granted the ministry of reconciliation in those instances. The sting of sin may prick our hearts but in a way that’s why Jesus came to die in the first place: To not only liberate us from captivity but awaken and sharpen us to higher faith.

Accordingly, as we enter into God’s gates with thanksgiving this Easter weekend, may our denials become trials intended for glory. You may feel discouraged about your shortcomings, but this doesn’t mean you have to bask in them. Rather repent, receive God’s grace afresh and anew, and feed His sheep. After all, Christ didn’t take the nails to deliver us from disappointment but to free us into intimacy through the growing pains of life.

Selah.

Cover photo creds: Christianity.com

3 Ways to ‘Quiet Time’ with God in 2021

Let’s be honest.

At the end of a long day, sometimes the last thing we want to do is read the Bible. As we exchange fatigue for refreshment in labor’s wake, we often chill and defrag on our own terms…

…be it sunset walks. Exercise. Fireplace reads. Hot baths. Netflix. YouTube. I could go on… 

Yet, while these options are appropriate at the proper times, per recent conviction, I’m concerned many of us have detached the Scriptures from this menu of items. And while I’m sure many of us understand the importance of meditation and prayer, as I’ll discuss in this post, we do our faith a disservice when we compartmentalize such sustenance from the rest we crave.

Accordingly, as a fellow bivocational hustler who’s regularly on the go, here are three ways we can engage quiet time with God in 2021. 

1. Refresh Your Gameplan

In seasons of spiritual distancing, consistency in the Word can be a struggle. Knowing where to turn, where to start, where to continue…the lack of compass in general can be enough to deter a Scriptural encounter. Yet, while many resources will tell you how finding a quality Bible reading program will stabilize your faith, truth is: Life is less black and white and far more unpredictable than we think.

Dare I remind us: Overtime. Trainings. Meetings. Zoom calls. Traffic. Extracurricular small groups. Midweek church services. Educational endeavors. Benevolence/outreach opportunities. Family emergencies. Health issues. 

No question each day is full of life as well as nuisance and troubleshooting. Still, within the snowflake tapestry of each day are rhythmic stretches where we can find silence and rest. They may not be long; heck, they may be fifteen minutes or less. Regardless of duration, dare to pray not only about the Bible reading plans God has for you, but also what tactical gameplans He wants to refresh as well.

As I learned last year, often God will refresh His intimacy with a new chapter as opposed to restarting it with a blank slate. Granted, it doesn’t have to be one or the other; sometimes a blank slate is a necessary predecessor to the ‘next’ God has for us. That said, don’t assume the answer to your quiet time strategy is something new and don’t strive for a Bible reading plan because it’s conventional. Rather seek the Lord and draw near. Inquire His plans and purposes concerning your engagement and understand God is after your heart more than your time. Remember while a sacrifice of praise is often a sacrifice of time for us, in God’s eyes, refreshing our gameplan can be the jumpstart we need to know we don’t have to carve out what He’s already gifted. 

Bottom line: Before you prematurely dive into research, press into God’s heart and allow Him to reveal the pathways of discernment you’re to walk. 

For I will give you a mouth and wisdom, which none of your adversaries will be able to withstand or contradict.

Luke 21:15 (ESV)

2. Bookend Your Day

They say each day is a journey, a quest for orientation amidst a jungle of chaos. As we all know, the ride can be turbulent, testing, sometimes downright fierce.

But again, no matter no how busy the calendar, how intense the load, there’s always room for God. And while the world says you have no room, you have no time, consider the fact this is how Jesus entered our humanity.

As John 1:14 declares, Christ is the Word become flesh. He lived among us so we could experience His glory as God’s Son full of grace, truth, wisdom, and understanding.

This tells me two things:

  1. Jesus not only came to save us as a one-time ticket to heaven but to continually draw us as ambassadors for heaven. As co-heirs with Christ, we were made for consistent fellowship with Him – a perpetual reality we should never take lightly.
  2. Just as we were formed by God’s words, so are we fashioned by His daily Word. As sons with a promise, we were made to discover joy through justification (restoration) and sanctification (refinement); however, one must wonder if the process of the latter can mature without consistent quiet time with God.

Whatever the case, may we be a people united in fixing our minds on what is right, our hearts on what is godly, and our discipline on what is everlasting. While God’s instruction may seem repetitive, understand the application is always unique to your calling and situation. Even when the days are dull, there’s never a dull moment in God’s presence given His sovereignty and encouragement are endless and always near.

Consider this: If our aim is to become more like Jesus, we must value exposure to His promises and purposes. Since His ways are perfect and infinitely higher than our own, it makes no sense to reach in God’s direction if our desperation isn’t rooted in intentionality. As long as we approach the Lord with humility, we can rest assured He will provide the blueprints for sustained Spirit-filled and Spirit-controlled life (see Ephesians 5; more on this in a future post).

Bottom line: For Jesus to be our daily bread, the Word must also be daily read. All the more reason to bookend each day in the truth of who God is. 

Seek first the kingdom of God and his righteousness, and all these things will be added to you.” ~ Matthew 6:33 (ESV)

I will ponder all your work, and meditate on your mighty deeds.” ~ Psalm 77:12 (ESV)

The [Word] shall not depart from your mouth, but you shall meditate on it day and night, so that you may be careful to do according to all that is written in it. For then you will make your way prosperous, and then you will have good success.” ~ Joshua 1:8 (ESV)

3. Bookmark Your Inspiration

As simple as it sounds, one of the best ways to reference God is to set altars of gratitude at our places of influence. By altars I not only mean emblems with Scriptural citations but any physical prompt directing you to worship. For instance, you could have a picture frame, a poster, a small shelf of books at your desk…honestly the possibilities are endless. Whatever methods you employ, the point is not the system you facilitate but the heart of worship you propitiate. 

Consider the reason you work:

As Kingdom agents, your occupations and vocations are your appointed mission fields. While the hustle can be exhausting, remember your goals are subsets of your purpose: To reflect heaven and earth and to shine God’s countenance wherever you go.

Hence, why we should bookmark our inspiration and prepare our hearts to recall and call on God’s faithfulness as we effort for His glory. After all, who knows what kind of innovation and illumination awaits as we rely on Jesus who by His Spirit has given everything we need for goodness and godliness (2 Peter 1:3). 

Bottom line: To worship as you work is to anchor your devotion. Therefore, posture your heart and its surroundings to give pleasure to God. 

Let the word of Christ dwell in you richly, teaching and admonishing one another in all wisdom, singing psalms and hymns and spiritual songs, with thankfulness in your hearts to God.”

Colossians 3:16 (ESV)

Selah.

Cover photo creds: Mike Turner

A Brewed Awakening

Written 11/6/14; revised 3/13/21

We’ve all been there.

  • The crave for caffeinated fulfillment…
  • The mid-afternoon coffee rush…
  • The anticipation of steeped goodness igniting the day’s doldrums…

When you think about it, it’s pretty amazing how a demitasse of brewed bliss with its steamed satisfaction can affect a day’s course. Unfortunately, as this story will prove, not every pitstop can be so rewarding.

Let’s set the scene: It’s a chilly November afternoon when some colleagues and I decide to mosey down to a local Starbucks to take advantage of a ‘Buy One, Get One Free’ holiday drink special. As we approach the main entrance, we notice the coffeeshop is highly congested with a line extending outside into the brutal cold. Having experienced this location’s awkward floor plan, I guide my group to the store’s second entrance¹ and recalibrate the line as a courtesy for our fellow coffee connoisseurs.

That’s when our move is misinterpreted by an older, alternative version of “mean girls”.   

PshWe were here first,” cried the alpha.
Yeah, we were definitely here before you guys,” said another.
Oh, yeahI know. It’s just the line usually starts back here in the mornings
,” I replied. “I wasn’t…”
Well, it starts right here today! So…move aside.”

At this point, my inner Madea is activated.

These cranks are going to brew the day, I think to myself. Whoever these catty Katie’s are, they’re gonna regret bating this bulldog. A few snarky pelts later and I’m internal inches from summoning Seal Team Six, which on this day, is inspired by this modified scene from Disney’s Brink:

After all, it’s not like I’m the one spewing assumptions accusing a complete stranger as if his character could be so easily appraised. *Sigh*

But it’s at this point when something surreal begins to happen. While my flesh desperately wants to bless these women with a brick, somehow, someway I begin to cool off. Call it the frigid air offsetting my red-hot interior. Call it the still, stunned silence working its charm. Whatever the case, I realize the best foot forward is to…

Suddenly, my inner Taylor Swift starts jiving with the Spirit in the moment…

… knowing though these haters gonna hate, hate, hate and berate, berate, berate, I don’t have to deflate, deflate, deflate. Rather Christ in me, I can shake, shake, shake it off! Shake it off! And from there, perceive the situation for what it’s worth and the people around me for what they’re worth.

Consider the following verses and how they relate to this song:

“…as we look not to the things that are seen but to the things that are unseen. For the things that are seen are transient, but the things that are unseen are eternal.” ~ 2 Corinthians 4:18 (ESV)

“For I consider that the sufferings of this present time are not worth comparing with the glory that is to be revealed to us.” ~ Romans 8:18 (ESV)

No, in all these things we are more than conquerors through him who loved us.” ~ Romans 8:37 (ESV)

And after you have suffered a little while, the God of all grace, who has called you to his eternal glory in Christ, will himself restore, confirm, strengthen, and establish you.” ~ 1 Peter 5:10 (ESV)

While we can’t control the cheats of the world or the biases of our accusers, we can turn the other cheek in faith knowing our dignity, security, and identity are in Christ. Accordingly, we don’t need to prove our intentions through self-seeking agenda when we can rest in the Father’s arms (holiday expresso in hand) knowing He’s our solution and resolution in times of distress.

Think of it this way: If our dependence is aligned, not only can we trust God in confronting our humanity but also in subduing our thirst for revenge. Even when others spit in the mud in our direction, God can still use it to open our eyes to His purposes and perspectives.

Hence, why this post exists: To remind us how the slights of man can lead to sights of God we never thought possible (more on this in a future post).

As for the moral of this story, regardless if Taylor Swift had Matthew 5:39 in mind when she wrote her acclaimed hit, don’t underestimate the value of the left cheek. Especially when you feel your values are violated, keep your heart pure, ears attuned, and hands free. In this way, you can hold onto your coffee and pour out a cup of the life you have inside you simultaneously.

Selah.

Footnotes

  1. Signature of a downtown Starbucks

Cover photos creds: HD Wallpapers

Cries and Shine: Why God’s Joy Comes in the Mourning

So lately, I’ve been thinking…

In seasons of sadness, processing emotions can be complicated. As we declutter the soul, we sometimes stumble upon excess baggage, unmet expectations, even hidden motives we didn’t know where there; however, I also think part of the struggle concerns how we compartmentalize grief from its holy accompaniments.

For instance, many published works will tell you there’s joy to be found after sorrow, godly remorse, death, you name it. But filtered through the Scriptures, we find a different picture. More specifically, we don’t grieve to find joy but grieve with joy to find God and what He’s saying.

On the surface, this can seem like a paradox: How can a heart be at peace and rest in the midst of great pain?

Well, it depends on how your faith intersects its prepositions. If you believe you persevere to something good, be it a better outcome, a finish line, etc., chances are you’ll rush, perhaps force the virtue through coping mechanisms. Conversely, if you believe you persevere through something good, be it courage, humility, thanksgiving, and joy, chances are you’ll discover and uncover profound wisdoms once foreign.

Consider Psalm 30:11:

You have turned for me my mourning into dancing; you have loosed my sackcloth and clothed me with gladness…”

When the Psalmist says “you have turned my mourning into dancing“, he’s not implying a complete substitution but embracing the two as co-existent. Per his next line – “You have loosed my sackcloth and girded me with gladness” – the implication is not an eradication of suffering but a reorientation to the Spirit of God upon Him. Accordingly, the man once burdened by his surroundings can now take delight amidst a lifting load given his focus in more vertical than horizontal.

This tells me two things:

  1. Finding joy in grief starts by experiencing God on the road to recalibration.
  2. Finding joy in grief allows us to walk in freedom and share what God is doing simultaneously.

Can grief be turned into joy (John 16:20)? Absolutely! However, rather than itemizing the two, consider the bridge of comfort in between as a path to the glory that is His and the victory that is yours. From there, keep the oil of jubilation (Isaiah 61:1-3) handy and distribute as needed. After all, even in death and turmoil, there’s a favorable year of the Lord to proclaim. Might as well keep dancing.

Selah.

Cover photo creds: Pinterest