Let It Count: A Word for Client Care Specialists

Shared at the Foundation Group Sales Meeting on 9/9/20

We give our all.
We’re one for all.
But that doesn’t mean we win them all.

For us, it’s a unique reality – a cost of being on the frontlines where we secure commitments, verbal and financial, with intentionality and integrity.

It’s a badge of honor, an appointed duty to which we empty ourselves to pour into a wide array of leads and potentials.

Still, it’s hard when you can sense the beginning of the end with a client. As we can attest, ‘There will be more clients’ isn’t always enough to mitigate disappointment in the moment. In the heat of a ‘closed-won turned loss’, it’s human nature to seek a scapegoat or accept false ownership when we can’t figure out what went wrong.

To be honest, I do this more than I care to admit since I think the emotional component will preserve any lessons learned. But I’m happy to say I’m not going to play that hand anymore. Because at the end of the day, I’d rather have a heart won than a closed won.

Again, the scope of this topic is central to Sales. Sometimes, people will say ‘No, this isn’t a good fit’ upfront and we carry on; however, for the CSM’s (Client Success Manager), the tune can iterate to some form of, ‘Just kidding; I’m a ‘no’ after all’. In those cases, the emotional sting often finds itself between whiplash and good riddance. So says the devil on my shoulder anyway. But says the angel…

How your journey with clients from intake to specialist…from first to last call..it may feel like an awkward audition…you may think you’re the spark behind their doubt…but what matters is treasuring them for the treasure they are and valuing them for the value they’re sowing.

For all of us, this is where our character can shine through. For we know, as the gatekeepers, as the alpha and omega of the client experience: Love loves on the way in and love loves on the way out. By proxy, we can be assured that how we outboard is just as significant as how we onboard. Regardless of service cost, the last taste of Foundation Group we give clients is priceless and worth discussion given that’s the bite they remember most. Accordingly, let’s not discount the client’s personhood by the way they exit stage-left; rather let your servanthood and stewardship be the legacy they take with them. Even if we have to lose the initial transaction, we can take pride knowing we abided within an eternal transaction. Let that count for something.

Bottom line: How you rebound whether or not it’s your fault is near the core of who we are as people and what makes this team worth teaming with. When we lose a client, remember there’s unity in community when things go south. Don’t shrug frustration off at the cost of downplaying the pleasure it was to serve them. Instead, take heart and know more often than not, even the most irritating clients recognize gratitude even when it’s not reciprocated on their end. Again, let that count for something.

Selah.

Photo creds: sleeklens.com

3 Ways to Overcome Labeling at Work

Labels.

They can be tough to handle. As one who has endured his fair share, my heart is sensitive to those wrestling with identity, to those struggling in the shadow of slander and prejudice. While some people know the truth of who you are, the fact is many are in the dark to what makes them unique. And if we’re to mature in wisdom and influence within our communal arenas, how we stand firm when assailed by this demographic is worth discussion.

Regardless of what we do or where we’re at, whenever vulnerability strikes, having a game-plan is vital in our quest to be more than conquerors (Romans 8:37). Accordingly, here are three ways we can bust the boxes people put us in and prevent their labels from becoming our tags.

1. Anchor Your Belief

Before we take any action, the best way to deal with backbiting is to resist fear through the Scriptures. While how we respond as follow-through is important, how we react in the moment is just as, if not more, crucial. Here’s a check-down of some verses I quote when I sense typecasting, favoritism, or neglect:

For God did not give us a spirit of timidity or cowardice or fear, but [He has given us a spirit] of power and of love and of sound judgment and personal discipline [abilities that result in a calm, well-balanced mind and self-control].” ~ 1 Timothy 2:7 (AMP)

There is no fear in love, but perfect love casts out fear. For fear has to do with punishment, and whoever fears has not been perfected in love. We love because he first loved us.” ~ 1 John 4:18-19 (ESV)

I sought the Lord, and he answered me and delivered me from all my fears.” ~ Psalm 34:4 (ESV)

Do not be anxious about anything, but in everything by prayer and supplication with thanksgiving let your requests be made known to God.” ~ Philippians 4:6 (ESV)

Note how this is merely a shortlist; obviously, you can customize your ‘fear resistant’ prayer guide however you please. Just be advised when you’re on the clock in real-time, our tendency to misread and misjudge what we observe is constantly tested; hence, why it’s important not only to know what you believe but also how to take captive what doesn’t align.

Bottom line: When you suspect attitudinal shifts, be slow to believe what you perceive. Don’t be afraid to resist unnecessary judgments, labels, and deceptions. Even if all you can do initially is defer, defer in faith with the hope of casting all anxieties on the Lord (1 Peter 5:7)

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2. Pray into the Offense

When we suspect people are labeling us, it’s hard not to take offense. Even if we can’t prove a typecast, the temptation to rationalize what we’re sensing is real, sometimes tantalizing. I know for me, when I perceive a relational distancing from colleagues or co-workers, I start to crave reconciliation before it’s necessary. On one level, I feel a surge of self-perseveration desperate to find a reason why; on another, I’m frustrated to have to own anything in the first place. It’s like a winless tug-of-war: I want to be heard, understood, and not given up on, but in case those fears verify, I want to, at least, be the next best thing…to be right. Not exactly a sustainable formula if community is to be a pure pursuit.

For those wondering why the transparency: I have no problem being vulnerable because I know I’m not alone. The fact is in most cases, insecurity fuels our offenses and if we don’t acknowledge and repent of them, they can pollute our view of relationships, identity, place and purpose, etc.

So what then? If people are nice one day and suddenly stop acknowledging our existence the next, we’re supposed to keep our mouth shut and be okay with it? Well, no, I’m not saying we neglect the opportunities to bridge divides. Conversely, I’m saying if grudges or walls emerge, we must first lean on God’s understanding to accurately see the situation. From there, we can take rest knowing we’re proactively sowing peace as opposed to reactively striving for peace. For there is one God and one mediator between God and men, the man Christ Jesus. Through Him, we can persevere in prayer and thanksgiving that all men be saved and come to the knowledge of the truth (1 Timothy 2:1-5).

Bottom line: Seek correction before direction. Let God be the space between your hurts and emotions. Release the want to control, manipulate, and be a victim. All the while, pray into the offense and don’t be overcome by the absence of good. Rather be the good in the voids you sense, real or imagined.

3. Turn the Cheek…and the Tide

For most of us, we’re familiar with Matthew 5:38-40:

You have heard that it was said, ‘An eye for an eye and a tooth for a tooth.’ But I say to you, Do not resist the one who is . But if anyone slaps you on the right cheek, turn to him the other also. And if anyone would sue you and take your tunic, let him have your cloak as well.

While the general meaning of this passage is to approach evil in the opposite spirit, the concept of turning the other cheek can still be confusing. Is Jesus suggesting we tolerate the presence of malice, gossip, passive-aggressiveness, even silos in our workplaces? Is he hinting we embrace suffering and survivalism as socially acceptable? Not at all. Au contraire, he’s implying we encourage all people through a double portion of his nature.

For instance, if we encounter a void of good, when people are intentionally forsaking us, don’t respond by doing the same. Why lower your standards and behaviors to a level outside your faith? Instead, know your power source and abide in the current of his grace. In this way, you defuse offense, inspire virtue as a contagious overflow, and preserve what needs to be said in a spirit of love.

Bottom line: In the presence of evil, in the absence good, you can’t turn the tide if you don’t turn the cheek. Don’t live in defeat in a moment’s heat but be true to what is right as you stir others to do the same.

Selah.

Stay tuned next time when I’ll dive back into my ‘Trinity as Structure‘ series to discuss the Trinity’s influence on teamwork. For now, I bid you adieu with an inspiring video from New Hope Church:

Cover photo creds: https://medium.com

Faith at Work: The Trinity as Structure (Part 1)

So lately, I’ve been thinking about church and marketplace leadership.

Contrasts and comparisons, how the Kingdom applies to governance, management, and authority, things like that. Yeah, yeah, I know this isn’t a new trail of thought. If you’re a regular on here, you know these ideas define a deep-rooted passion within. Still, I can’t help but return to this well especially in a time when there’s so much disruption and disorientation.

In days like these, knowing the grassroots of our identity and calling is critical. As mentioned in past posts, we are all designed as Kingdom agents with appointed influence and spiritual gifts. From the beginning of time, we had a name and a purpose – a destiny to abide through, a God to abide in. The question is: How do we model the everlasting within the expirations of this life? How do we reflect and capture the Trinity in our way of conducting everything from behavior to business? 

While the answers are many, I figure for today we can assess some new angles and later on address how these issues might be changing in the years ahead.

As always, let’s dive in…

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To understand the Kingdom is to see the Trinity wherever there is appointed structure. This not only includes what God has established for our good but also ‘original intent’ when structures stray from this good.

A classic example of this is the principle we’re all created diverse in function, co-equal in value. While many accept this truth in theory, few default to and apply it due to cultural programming and our quest for meaning. To be fair, this shouldn’t surprise us. After all, in today’s world, we’re told if we want to make a difference, we have to make something of our lives; if we want to change the world, we need to attract attention to what we have to offer. Unfortunately, this not only inflates a sense of survivalism but hinders how we trust in communal contexts. With a societal rise in cynicism as self-preservation, no wonder so many struggle to define servant-based leadership given serving, leading, and relationships are regarded as mutually exclusive.

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Wherever we find ourselves concerning this, we must be unified in our aim to lean on Jesus. By leaning I mean trusting God in what He has modeled and shared from the very beginning – from His love, delight, and compassion to His heart for community and habitation. Remember before there was a creation, there was a culture of safety enjoyed by a Godhead who foreknew the Cross and the ministry of reconciliation to come. By proxy, we can know the Trinity was identifying with our uniqueness long before it existed. As the Psalmist and prophets declared, we were searched and consecrated before our birth (Psalm 139:16, Jeremiah 1:5, Romans 8:29); hence, why we can rest knowing God was engaging relationship with us before we could reciprocate.

Applied to leadership in marketplace and ministry, we can champion these Kingdom grids knowing serving is the leading and the way we approach worship and prayer as a lifestyle. In essence, leading by serving is not only the ‘radical middle’ (i.e. the Spirit/Truth life) at work but also an affirmation of prayer and worship as the core to vocational ministry. Locked into this belief, we can better discern the difference between our aims and what we experience as overflows.

For instance, one of the signs of a healthy church and/or work environment is a culture of humility. To facilitate a culture of humility, one must first trust God to inspire a culture before sowing prophetic encouragement into it. This makes sense given to facilitate at all, there must be people to facilitate to. As the Trinity implies, before anything can be created and developed, there must be time and space granted in the context of rest and relationship. This is why in any setting, people must come before process and procedures.

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In business, we see this practically in formation phases: People create the program, not the other way around. If you want to accomplish ground-breaking initiatives, don’t just seize the opportunity to serve, but pour into connectedness and maximize your availability. Don’t simply seek to learn, but seek to burn for what motivates your team. Whatever you do, do until the glory of God knowing you can cultivate community through prayer and worship…even if you can’t always pray and worship together. Remember as servant-leaders, the greatest impacts start by perceiving each function, each engagement as an expression of praise to God. From there, the Spirit/Truth life at work becomes clear, which in summary, is as follows:

  1. Value comes before function.
  2. People come before program. 
  3. Safety comes before creation.

A few words to the wise: Don’t ever use programs to manufacture safety and or emotional margin as leverage for productivity. While dependency keeps us accountable to community, this dependency must always be anchored in Christ alone; otherwise, whatever expression of fearless love we convey will be contained or misleading. Also, comparisons based in insecurity can be just as lethal as untimely agenda. If you ever need a litmus test to gauge the purity of your relational intentions, ask yourself, “Am I resting in my faith? Am I giving God room to invade? Am I helping others taste and see that God is good?’ In doing this, you calibrate to God’s faithfulness operating within you and are rest assured any effort rooted in striving will ultimately not succeed.

Selah.

Cover photo creds: https://www.forbes.com

Eyes on the Shore: The Secret to Surviving Life’s Riptides

Written 5/12/2017; revised 8/7/2020

Bible verse: Psalm 118-5-16 (MSG)

Pushed to the wall, I called to God; from the wide open spaces, he answered. God’s now at my side and I’m not afraid; who would dare lay a hand on me? God’s my strong champion; I flick off my enemies like flies. Far better to take refuge in God than trust in people; Far better to take refuge in God than trust in celebrities. Hemmed in by barbarians, in God’s name I rubbed their faces in the dirt; Hemmed in and with no way out, in God’s name I rubbed their faces in the dirt; Like swarming bees, like wild prairie fire, they hemmed me in; in God’s name I rubbed their faces in the dirt. I was right on the cliff-edge, ready to fall, when God grabbed and held me. God’s my strength, he’s also my song, and now he’s my salvation. Hear the shouts, hear the triumph songs in the camp of the saved? “The hand of God has turned the tide! The hand of God is raised in victory! The hand of God has turned the tide!”

Favorite sayings. We all have them.

Epic battlecries, movie references, whispered words of wisdom…there are many phrases we hold dear when chaos is near.

For instance, whenever I’m struggling and need a spark, one of my go-to sayings is “turn the tide”. I don’t know where it comes from, who said it first or its historical origin; all I know is I’m an avid fan of what it represents, the idea you can alter course and be the change you crave even when you feel you can’t stand.

Knowing this, perhaps it’s not too surprising this idiom would resurface during last night’s workout during which I felt the Lord tell me there are many people currently caught in riptides. Riptides of pride. Riptides of anxiety. Riptides of ungodly belief. Riptides of soul/spirit hurt. Riptides of shame. Riptides of discouragement.

You get the picture.

He then said, ‘Cameron, how do you get out of a riptide?

I answered, ‘You just wait it out, right?

That’s one way. What’s the other?

I paused.

Then it hit me: The best way to survive a riptide is to swim parallel to the shore.

So I pressed in some more: ‘Lord, what’s your point?

He then said my point is…

…I’ve given you a way out when the waves of strife seek to wipe out my waves of life. For my shore is the truth…my shore is the Word…my shore is my unchanging, constant will.

All you got to do let my shore be your anchor and your horizon. My shore is always your perspective. Why not swim alongside it? No need to overreact. No need to panic. No need to about-face.  Just adjust to the shoreline, keep track of it, and eventually, you will swim out of the tide. For tides constantly come and go, but my shore will always be there.

Now, for some of you, this may sound like a glorified remix of another spiritual colloquialism – “If you’re walking through hell, don’t stop“. But to be fair, there’s more under the hood here. For in this word is a secondary reality – the fact there is not only a time for everything but also a tide for anything under the sun (Ecclesiastes 3:1-8).  While many understand the value of trusting God to supply needs and/or making a moment count, not nearly as many have a gameplan when undertows strike.

My advice? If life’s a beach, have a guide to survive before you arrive. For what we can’t control is eventual, but what we can is effectual as long as we commit our ways to God James 5:8/2 Corinthians 13:5-style.

You too, be patient; strengthen your hearts [keep them energized and firmly committed to God], because the coming of the Lord is near. Test and evaluate yourselves to see whether you are in the faith and living your lives as [committed] believers. Examine yourselves…and recognize this about yourselves [by an ongoing experience] that Jesus Christ is in you.

Selah.

As for today, if you feel weary, broken, unable to stand, remember while storms come and go, God’s heart is to strengthen your character so His love can be known. Even when you feel discouraged by undertows of stress and fear pulling you down, remember the way out is where He is, the way to the shore! As our ultimate direction, as one who is mighty to save and strong to deliver, He will never abandon or forsake us since His nature is constant. Accordingly, we can navigate the choppy waters of life knowing we have what we need to sail and swim to Jesus.

Whoever you are…you got this!

Surfs up,

~ Cameron

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Photo creds: https://adminologybay.com

 

The Renew in You: How to Refresh, Restart, and Reset with God

Well, folks. We’ve made it.

The summer solstice, the midyear equinox, the halfway point, whatever July is to you, we’re here and still in one piece. Who would have thought making it this far would feel like such an accomplishment?

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Memes aside, as some of know, this is a special time of year for me – a time when I reflect and consider adjustments for the year moving forward; however, this year, I want to shake things up a bit. Rather than share reflections on lessons learned, I want to focus today’s post on finding rest through refreshing, restarting, and resetting with God. Yes, I get how the series sounds similar. Outside of our personal computers, I bet most of us use these terms interchangeably. Still, there are critical differences worth discussing as they relate to our emotional and spiritual well-being. As such, I encourage you to keep an open mind and a sensitive heart as we explore the depths of this topic.

Without further ado, let’s dive in…

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  1. Refresh

When I say ‘refresh’, what immediately comes to mind? An emerald beach resort, snow-covered slopes, a sparkling beverage?

Okay, okay…so these are some of my favorite things. But to an extent, you can see the common denominator. Generally, when we consider what refreshes us, our minds gravitate to what instantly gratifies us. Whatever can elevate our spirits in the heat of the moment, whatever can distract us from despair, chances are we receive it as refreshing.

Yet, while there is an interim component to refreshment, from a biblical standpoint, refreshment isn’t refreshment without sustaining momentum. For example, if you’re in a desert and find an oasis, the kiss of water to your lips is just as much refreshment as the long-term fill you carry on with. While the express relief is undeniable, it’s made more powerful through the restoration of heart, soul, mind, and strength to its original design.

Perhaps this is why the theme is threaded through all Scripture:

“And I will bring a piece of bread to refresh and sustain you; after that you may go on, since you have come to your servant.” And they replied, “Do as you have said.” ~ Genesis 18:5 (ESV)

“The law of the Lord is perfect (flawless), restoring and refreshing the soul; The statutes of the Lord are reliable and trustworthy, making wise the simple.” ~ Psalm 19:7 (ESV)

“He refreshes and restores my soul (life); He leads me in the paths of righteousness for His name’s sake.” ~ Psalm 23:3 (ESV)

“Come to Me, all who are weary and heavily burdened [by religious rituals that provide no peace], and I will give you rest [refreshing your souls with salvation].” ~ Matthew 11:28 (ESV)

“Your body has many parts—limbs, organs, cells—but no matter how many parts you can name, you’re still one body. It’s exactly the same with Christ. By means of his one Spirit, we all said good-bye to our partial and piecemeal lives. We each used to independently call our own shots, but then we entered into a large and integrated life in which he has the final say in everything. Each of us is now a part of his resurrection body, refreshed and sustained at one fountain—his Spirit—where we all come to drink.” ~ 1 Corinthians 12:12-13 (MSG)

Upon further review, these passages tell me four things:

  1. Refresh is not only a footstool to rest, but can be the rest itself ¹.
  2. Refresh is often the next step towards righteousness (in particular resisting fear, receiving grace, and stilling our inner being).
  3. Refresh is designed to lead us towards places of freedom, health, and unity.
  4. Refresh is centered in the abiding of God’s nature.

Therefore, if you ever feel like a stalled webpage, don’t just receive God’s ‘refresh’ as momentary rest, but embrace it as sustenance taking you deeper into His love. ‘Cause truth is: Refresh is not simply what you take in, but what you allow to put out. All the more reason to rest in knowing even when there’s a setback, there’s a kickback with God to pursue. 

  1. Restart

Rolling with the browser analogy, as many Mac users know, a ‘refresh’ is not always a surefire cure-all to the ‘death spiral’.

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Sometimes, you need a hard restart to reboot your system to access files more quickly; think ‘have you turned it on and off again‘ but next level.

Assuming you can relate, consider the parallels to mental peace. Like refresh, restart implies calibration, alignment, and engagement to a higher form and by proxy, an ideal intent. Granted, a restart is more disruptive but it can also lead to more enlightening outcomes.

Take this year, for instance. These days there’s no question we’re experiencing unprecedented disruption. While we’re not encountering radical crises such as world wars or great depressions, we’re still seeing almost every nation being impacted by the ongoing coronavirus pandemic. On the surface, this captures a historic screenshot, but digging deeper, look at what it’s inspiring. Despite so much on hold, we’re seeing people revising their priorities, pursuing dormant dreams, and encouraging their way out of complacency. Even in the most unlikely scenarios, people are beginning to care again at fundamental levels once taken for granted. An exciting, if not, thrilling development in a year many have thrown the towel on.

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As for how we ‘restart’, I submit we first take inventory of what we’re clinging to. Ask yourself, ‘What and where are those internal points of desperation? Are they guiding me to Jesus or pulling me away?‘ Be honest and know your wilderness is not the problem, but rather your commitment to the road God has made in it. From there, remember the secret of being content in every situation is God as your strength providing all you need for good work, faith, and life in abundance. Where you need to ask for purity, ask for purity. Where there’s past to surrender, surrender it.  Where there’s pleasure in stronghold, ask God to orientate your perspective. No matter where you are, what situation you’re in, you can pray, ‘God, I long to see not only what you see, but how you see‘ so I may not lose sight of your faithfulness and the ‘why’ to which I am called.

Of course, this is just a proposed template; obviously, be Spirit-led and discerning in your approach. For now, I pray and trust this guide can help start your ‘restart’.

  1. Reset

Finally, we come to reset, which if you think is similar to ‘restart’, you’d be correct. To reset is to essentially restart, but with one caveat: A reset requires change; a restart doesn’t.

You see, unlike the glorified mulligan that is a restart, a reset goes beyond a redo and into the realm of upgrade. To upgrade anything, you have to put it all on the table. Every detail, every piece, every character…every little thing must be re-examined in the spirit of inevitable revision.

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Now, if you think I’m taking a scenic route in describing repentance, I’m not trying to per se, though it is certainly applicable. Rather, my takeaway with ‘reset’ is the context of the action. Specifically, all of us should regularly take time to get away with God – to retreat with Him for the sake of being intentionally disrupted.

Consider this the full-circle moment of this post: To be disrupted is to know God has a message for you. Whatever the message is, you have to first position yourself to receive it. Hence, why resetting often can’t happen without a break from the ordinary. To receive from the Lord, you have to eliminate potential interferences including innocent routines. It’s not a knock on your daily rhythm, but a call to push to pause knowing God is more important.

My encouragement to you, my friends, is to heed these differences to know the season you’re in. For some of you, God wants to refresh your moment. For others, He wants to restart your walk and/or reset your faith. Whatever the case, don’t hide in the shadow of uncertainty or anxiety. Instead, know the time has never been better to supplicate – to ask God in earnest, ‘Is there a new idea, a fresh work you want to begin in me? Is there a lost truth you want to illuminate in me? Is there anything in my heart that needs to be uninstalled so you can install something in its place?”

And if it helps, think of this way: When you let go of the ‘me’, you can receive the ‘re²’; when you receive the ‘re’, you can find the ‘renew’ – the Isaish 40:31 – in each step:

“…but they who wait for the Lord shall renew their strength; they shall mount up with wings like eagles; they shall run and not be weary; they shall walk and not faint.” 

 Selah.

Footnotes

  1. Or is the start of rest itself
  2. Whether it be a refresh, restart, or reset
Cover photo creds: Generals.org (edited in Canva by Cameron & Lyssah Fry)