Not long ago, I was on the phone with an obstinate client.
A stubborn deer in the headlights, I made every attempt to lead him to clarity. Timelines, next steps, how to discern and provide relevant information…the works.
Yet, after 20 minutes of verbal tennis, our conversation had locked even at deuce, the writing on the wall now clear: No call to action or motivational strategy was going to move this client.
Partially defeated, I started to guide this call to a landing when I suddenly I heard the following: “Do you advise I do this?”
A necessary inquiry in this case but one rarely sprung so late in the game. With match point in sight, I summoned my best response in the moment. The lead off?
A few seconds later, I sensed a shift in momentum as if somehow this sentence had turned the tides. Finally, the silence was pierced.
“You’re right. While I had considered that, I just needed to hear it was possible.”
And before you knew it, we were on our way – 20 seconds of insane courage pressed against 20 minutes of desperation trying to get there.
Fast-forward to today and I’m still processing this happy ending and the clause that made it happen. Given the Scriptural implications, I’d like to piggyback off this story to help us understand Romans 12:18-19 in a fresh light and how we can serve customers of all types with zeal (Romans 12:11, Titus 2:14)…as far as it be with us.
Ready to jump in?
Let’s do it…
Scripture 1: “Don’t hit back; discover beauty in everyone. If you’ve got it in you, get along with everybody.” ~ Romans 12:18 (MSG)
Scripture 2: “Don’t insist on getting even; that’s not for you to do. “I’ll do the judging,” says God. “I’ll take care of it.” ~ Romans 12:19 (MSG)
“Do not take revenge, my dear friends, but leave room for God’s wrath, for it is written: “It is mine to avenge; I will repay,” says the Lord.” ~ Romans 12:19 (NIV)
Observation 1: Let’s be honest. While God created good in everyone, we seldom see it in full display during our initial interactions. Perhaps the occasional flash or two. But generally nothing more due to limited exposure, the hustle of business, and the lack of physical engagement. In a marketplace context, this is especially true when dealing with difficult customers and colleagues. With the number of walls and veils in existence today, discovering the beauty in everyone can seem like blind faith; however, when we filter this verse through a vocational lens, we can find joy in blessing all people under our breath, if not through direct encouragement. Even when we encounter antagonism, we can promote harmony as peacemakers in the opposite spirit. As Paul later says in v. 21, we champion goodness, generosity, and joy not by what happens to us externally but the light we carry internally. Accordingly, if your goal is to be reactive, then you cannot be proactive in seeing the silver linings in challenging people and situations.
My thought is: When we go into work each day, why not center our hearts and make up our minds to get along with everyone? After all, we don’t commit to these calls because they’re easy but because we have the ingredients to season our settings with hope. All the more reason to say, ‘Thank you, Jesus‘ during the dial-ins and commutes of life.
Observation 2: In a fast-paced culture, timing and timeliness are everything. At least, that’s what culture wants us to think. And to be fair, in a client care context, this makes sense. Many times, the pathway to blessing a customer is to honor their time with a mixture of best practice and efficient decision-making. But what about when clients delay the help they crave through impatience, procrastination, even obduracy? What do we say, what do we do when colleagues or clients insist their way or the highway? Is there a holy solution to “good riddance”? Well, in a single word, yes. There is most certainly a way and Romans 12:19 hints at the answer:
Whenever we’re inflicted in a way worthy of judgment, we have an opportunity to let go and let God handle it.
Far too often in the heat of the moment, our offense disables compassion and grace; however, when we apply v.19, we make room not only for God’s wrath (i.e. His ministry of reconciliation and love manifest through justice) but for care to be centered on the person, not their grievance. Don’t waste time trying to make things right in your own strength; you’ll only burn out in frustration or overstep an unauthorized boundary. Instead, as far as it be with you, trust God to take care of the consequences as you passionately bear results through meekness. Put another way, don’t consume yourself with unassigned fire; rather pay it forward with humility and watch God win your adversary over.
Bottom Line 2: As you trust God in trying situations, make room for His justice and reconciliation to prevail.
Prayer: “Father, we come before you now. We thank you for creating in us hearts that desire good and godliness, for upwelling thirsts for righteousness in our workplaces; however, we also confess we’re not always consistent in acknowledging your beauty, let alone the beauty you’ve cultivated in others within the mundanities of life. For those who may be struggling with offense, desiring retaliation in self-gratifying ways, refresh their hearts to know your wrath is pure and able to permeate the darkest chaos. Help them be still, to know your presence as they leave room for your wonder working power. As for the rest of us, center our desire for influence, excellence, and resolution in a supernatural satisfaction that only comes from abiding in your sovereignty. Regardless of where we’re at, what circumstances we’re facing, help us exchange our lust for control for a trust that surrenders. In all we commit our hands and feet to, may the fruit of our effort be blessed for your glory’s sake. Amen.”
Cover graphic creds: Business 2 Community