You Got This: An Encouragement for Those in Client Care

April 29, 2021April 30, 2021Leave a comment

As a client care professional, there’s much about the craft left to be discovered and desired.

While I love what I do, where I work, and the people I work with, the challenges of the role have sparked a unique brand of curiosity.

For instance…

Why do many value customer service but underrate it as a skill? Why is the ability compartmentalized outside expertise in select arenas? Perhaps more egregiously, why is administration, hospitality, and helps viewed as low men on the spiritual gift totem pole?

Is it because we assume anyone can demonstrate them? Or because we think client care is less discipline than choice?

If so, I submit we reorient our perspective and adjust our approach on how we integrate client care specialists into our business models. Granted, I understand the bias potential; however, as one who went from avoiding customer service applications to relishing the call in recent years, there are scriptural confirmations as to why client care is essential in today’s marketplace. As such, I propose organizations and employees embrace the following five passages in their commitment to client service.

1 Corinthians 12:18 (AMP) – “But now [as things really are], God has placed and arranged the parts in the body, each one of them, just as He willed and saw fit [with the best balance of function].”

For client success managers, the part can feel like a mixed bag. On one hand, they’re the face of the relationship experience; on the other, they can be perceived as dispensable simply on title alone. Yet, while the lack of ‘specialist’ tag can be a disadvantage, the opportunity is still laced with silver linings. For instance, not only can a customer service leader enhance efficiency across multiple processes and procedures but reflect the existential truth concerning our vocational purpose:

We are all diverse in function, co-equal in value.

As Paul declares, God is intentional and strategic with what He assigns. Although hierarchical structures and parameters for governance are essential, they also do not define our contributions, attitude, and team value. By proxy, client care specialists, being the on-call troubleshooters they are, can take pride knowing their adaptability and problem-solving prowess can improve the balance of corporate load and execution.

Romans 12:3-5 (AMP) – “For by the grace [of God] given to me I say to everyone of you not to think more highly of himself [and of his importance and ability] than he ought to think; but to think so as to have sound judgment, as God has apportioned to each a degree of faith [and a purpose designed for service]. For just as in one [physical] body we have many parts, and these parts do not all have the same function or special use, so we, who are many, are [nevertheless just] one body in Christ, and individually [we are] parts one of another [mutually dependent on each other].”

Similar to 1 Corinthians 12:18, Paul applies a physical body analogy to emphasize why our perception of value and function should be rooted in holy dependence. Unlike worldly slants defining the purpose of our ability as prosperity, in God’s eyes, our gifts were intended and are continually renewed for interdependent service; hence, God’s heart for relationship. For God so loved the world, He gave His only Son and apportioned opportunities for faith, hope, and character to mature. Accordingly, may we appreciate the frontline administrators who exemplify work not only as a testament to God’s love but His desire to entrust us as faithful stewards of what He’s provided.

Philippians 2:2-3 (AMP) – “Make my joy complete by being of the same mind, having the same love [toward one another], knit together in spirit, intent on one purpose [and living a life that reflects your faith and spreads the gospel—the good news regarding salvation through faith in Christ]. Do nothing from selfishness or empty conceit [through factional motives, or strife], but with [an attitude of] humility [being neither arrogant nor self-righteous], regard others as more important than yourselves.”

On a pragmatic level, this verse is a beautiful charge to client care specialists given its versatile initiative. While any position can achieve this calling, the level of opportunity for customer service managers to make joy complete is high in most cases. Consequently, anyone who serves as a relationship manager and fosters community through administration should embrace their wiring to influence through compassionate collaboration. Whatever we say, whatever we do, may we coat it in modesty and the good news we carry inside us. May our attitude represent our faith and our faith the believe that through Christ we can inspire humility and unity through timely words, constructive insight, even prophetic encouragement.

1 Peter 4:10 (AMP) – “Just as each one of you has received a special gift [a spiritual talent, an ability graciously given by God], employ it in serving one another as [is appropriate for] good stewards of God’s multi-faceted grace [faithfully using the diverse, varied gifts and abilities granted to Christians by God’s unmerited favor].”

A sum of 1 Corinthians 12 and Romans 12, 1 Peter 4 reiterates the original design of God’s delegation. More specifically, while gifts and quantity of talents may vary, ultimately, we’re all meant to give pleasure to God as we employ them in meekness. While selfless service should be an aim of any organization, it should also recognize favor through stewardship. Remember to be a good steward by faith is to believe in God and the infallibility of His assignments. As we worship through work with confidence, as we minister as marketplace leaders aware of God’s transcendent grace, let’s not forget our abilities are down payments of God’s continual help and sovereignty.

Hebrews 10:24-25 (AMP) – “…and let us consider [thoughtfully] how we may encourage one another to love and to do good deeds, not forsaking our meeting together [as believers for worship and instruction], as is the habit of some, but encouraging one another; and all the more [faithfully] as you see the day [of Christ’s return] approaching.”

I love how ‘spur’, as seen in other translations, is spelled out in the AMP. Essentially, to spur one another in love is to consider how we’re to encourage our clients to do good. While moments of extemporaneous inspiration are inevitable, the focus of client care should always be to ignite courage and strength of purpose. Practically speaking, this could manifest many ways; however, as an example, consider how client care specialists can affect corporate synergy and voice from creating motivational system alerts/portal template language to incorporating client perspective into platform design. Whatever system you engage, make sure to sustain the intention of positive service with the intentionality of thoughtful encouragement.

Selah.

For those who’ve made it this far, stay tuned next time when I’ll break down another five-pack of client care Scriptures. Until then, I commend you, my fellow swiss-army knives and jack-of-all trades. You may not feel treasured or sense the evidence of appreciation but remember the God you ultimately work for is crazy over you and how He’s wired and appointed your giftings for such a time as this. Therefore, stay strong and courageous and go in peace for your journey has the Lord’s approval.

~ Cameron

The Timely Lincoln

June 30, 2020July 2, 2020Leave a comment

“There is not one piece of cosmic dust that is outside the scope of God’s sovereign providence.” ~ R.C. Sproul

Written 4/5/17; revised 6/30/20

So yesterday I’m walking in the rain to work when suddenly I notice a five-dollar bill lying in a puddle. Seizing the serendipity, I approach the curb, check both ways, and cross the street before grabbing the Lincoln. Not a bad start to a soggy Monday, I think to myself.

Hours later, I’m working on a spreadsheet when this damp, dreary bill begins to beg.

Spend me! Use me! Exchange me for coins!

At first, I consider. After all, a brewed boost on an overcast Monday makes as much sense as the cents it costs. Yet, after weighing my Starbucks balance and an empty lunch box, I decide to pass. Who needs a bland blonde when you have cash in your wallet anyway?

Fast-forward to today and the temptation is real. Like yesterday, I have no lunch as my weekly tradition of forgetting it is now an epidemic. Granted, when you’re spending the night at your in-laws and have to switch cars with your wife so you can pick up your son and dog after work, it makes sense lunch would be an afterthought. Whatever the case, I give into my Jimmy John’s craving and order a sub online.

Problem solved. Appetite quenched. My little Lincoln still snug in its billfold.

Hours later, I’m on course to pick up Caeden from daycare when suddenly a sinister light appears out of the corner of my eye.

Alas, the gaslight is not only illuminating but flashing to the tune of 12 miles to spare. Consequently, like any rational person on his last half-gallon, I channel my inner Kim Walker:

Fuel me up, God. Fuel me up, God!

And wouldn’t you know it? The traffic cooperates, an exit opens up, and the situation makes like Desperation Band finding me at Shell with six miles left. For the second time today, crisis averted.

Admiring the relief, I park at a stall and head to the cashier – the tune of Taylor Swift‘s “Out of the Woods” ringing in my head. Unfortunately, it’s at this moment when I make another startling revelation. Reaching into my coat pocket, I sense a painful lack of presence, a void that could only mean one thing:

My wallet was in my car which wasn’t my car because my wife had my car since her car is the van and the van has Caeden’s seat and it was my day to pick him up.

So now I’m stranded, inches from fuel and salt & vinegar potato chips but hours away from the nearest family member. Seriously, it’s almost as if someone had graffitied a target on my back. What next, I wonder. This day is clearly out to get me.

But then it hits me. Before I left for the day, I had switched the $5 into my pant pocket which meant though my wallet was missing, I had just enough cash to buy enough gas to get to Kingston Springs. Once there, I could then rendezvous with Lyssah’s mom, pick up a check, and convert into the $20 I needed for the 45-minute trek home to Spring Hill. For the third time in one day, sovereignty had smiled down. After a long and weary day, I was finally headed home.

Now, I know what you’re thinking: Of everything going on in the world today, this minor tale of fortunate happenings is hardly worth mentioning. And to that, I would completely understand…

…but ultimately disagree.

You see, as in any story, there are morals – themes of truth woven into the fabric of what it stands for. And while my case may have been a matter of convenience, the way I see it, when God does a good, great, or epic thing, who I am to stay silent?

Even if the good “pales” in comparison to what we deem a supernatural wonder, the truth is God is always looking out for us in the big and small, from destiny to daily bread. Hence, why I keep coming back to this phrase:

God knows exactly what we need exactly when we need it.

To accept this reality is not to over-spiritualize, but to realize God’s compassion as versatile and not entitled to a master plan. Sometimes, God just wants to help because that’s who He is and for some of you, He’s wanting you to be okay with that. Given He’s given you everything for goodness and godliness (2 Peter 1:3), why not affirm the faithfulness and providence of God? Why not rest in the One who not only helps in the grander schemes unfolding but the meager stresses of life as well?

Selah.

Perhaps some of you reading this have encountered similar situations. If so, the stage is yours to share your story. If not, I bid you farewell and pray God’s richest be your highest.

~ Cameron

Photo creds: best-wallpaper.net

3 Ways to Elevate Others at Work

June 18, 2020August 29, 2020Leave a comment

I don’t know about you, but I find the ironies of Scripture fascinating.

Weakness as strength, the overturning of human wisdom, redemptive reversals…there are many to choose from.

But I suppose the one gripping me most intensely right now is delayed revelation – how one can read the same verse ninety-nine times, but on the hundredth one, the light bulb goes off…as if you’re reading the verse for the first time. Call it God’s faithfulness. Call it maturity meeting an inspired moment. Whatever the reason, I believe it justifies our call to continually renew our minds in the Word. After all, in the space between passage exposure, who says God can’t work new grids and frameworks into the mix?

Prelude aside, I want to share a recent instance during which I was studying Philippians 2 when all of a sudden, I hit an accelerant taking me deeper into new territory. A familiar read, now a profound resonance. Let’s dive into v. 3…

“Do nothing out of selfish ambition or vain conceit. Rather, in humility value others above yourselves.” (NIV)

“When you do things, do not let selfishness or pride be your guide. Instead, be humble and give more honor to others than to yourselves.” (NCV)

^“Let nothing be done through selfish ambition or conceit, but in lowliness of mind let each esteem others better than himself.” (NKJV)

“Don’t be selfish; don’t try to impress others. Be humble, thinking of others as better than yourselves.” (NLT)

“Do nothing from selfish ambition or conceit, but in humility count others more significant than yourselves.” (ESV)

Now, before I continue, permit me to share some context.

A couple of weeks ago, during a Foundation Group team meeting, a colleague mentioned how we should honor one another by assuming other’s loads as “crazier” than our own – an agreeable notion given our corporate desire to serve. While I couldn’t remember the Scriptural reference offhand, I knew it took residence in one of Paul’s first imprisonment letters (i.e. Galatians, Ephesians, Philippians, Colossians). Accordingly, I couldn’t help feeling satisfied having found the source a week later.

As I drilled down, it made sense why this colleague would allude to Philippians 2:3. For starters, the verse captures how corporate love looks in a team construct, particularly in vocational settings. To respect colleagues and clients alike, it’s essential we surrender pride, embrace selfless motives, and integrate humility into everything we do. The reasons this constitutes wisdom are many:

It yields no breathing room to arrogance or self-righteousness.
It emphasizes and prioritizes advancing the needs of others.
It inspires a place for the radical middle to thrive. Spiritually, we know this as living in Spirit and Truth, but vocationally, this often manifests as finding common ground to agree upon.
It creates a spirit of safety and enhances camaraderie/team unity.
It converts corporate ladders from vertical hierarchies into horizontal matrices where all roles are equally valuable (though diverse in function).

However, there are deeper layers to be discovered as we consider occupational application.

Case and point: The allegory of the long spoons – a regarded illustration, but one seldom tied to marketplace principles.

For those unaware of this illustration, the allegory of the long spoons is a parable that shows the difference between heaven and hell wherein each location, inhabitants are given food with oversized utensils incapable of self-service. In hell, the people cannot cooperate and wail in torment. In heaven, the diners use the spoons to serve food across the table where all are satisfied.

This in mind, we can ‘carpe diem’ the application. If our mission is to maximally serve one another, then self-seeking ambitions will fade as humility builds in places they once occupied. As Romans 12:1-2 states, when we present ourselves as living sacrifices, we position ourselves to be transformed by the renewing of our minds to discern the will of God. Yet, to do this, we must also be committed to living securely in our ‘loved by God’ identity.

‘Cause truth is: If we know who we are, not only will compassion be the hallmark of our efforts, but the overflow to how we shepherd relationships. In a sense, we won’t have room to compare or prove our worth because we know we are loved by God; therefore, we have nothing to lose valuing others above ourselves, in pursuing others’ needs ahead of our own.

As for how this looks in the business world, these truths often reflect in collaboration, communication, and correction:

With collaboration, any time a team comes together to fine-tune or streamline a process, the goal is to make critical functions more efficient…for the sake of service. While economical outcomes are practical, it’s the customer bond, not the bottom line, where equity accrues over time. Consequently, if leadership is intentional in anchoring pursuits to critical needs over critical mass, odds are the organization will validate its authenticity and purpose.

Likewise, with communications, a team is reinforced when ideas and individual strengths are integrated into its corporate dynamic. Once in rhythm, a leader can then create environments of safety where those will more experience can speak life into those with less. And though the balance may require calibrating with new hires, as long as space is giving to professional and personal growth, the ‘unity in community’ element will flourish. Again, the goal of workplace communication should be to elevate the ministry of servanthood in advance of performance metrics; however, if verbal success is to be realized, a leader must differentiate their aim and the overflow to come.

Lastly, with correction, a team leader should always employ honesty with understanding and prudence with patience. Here the principle is straightforward: If a leader is to speak discipline effectively, he/she must exercise transparency constructively. For example, if a leader/supervisor rushes to grace without understanding, then cultures of security may be compromised as opposed to strengthened. Granted, this can be a fine line to walk; then again, that’s the beauty of Philippians 2:3 – One doesn’t have to try to be right, but aim to do right in tending the good in others…

…which brings me to my last point…

If we’re to use our spoons to serve others, we must be intentional to clean them regularly.

Think of it this way: You may love pot roast and mashed potatoes, but if the utensils are dirty, you’re going to hesitate to eat them. Most likely you’re going to wash the serving spoon or request a different side item. Unless you’re really, really hungry.

In theory, the same concept applies to ministry, work, and all points in between. While what you serve is important, how you serve is all the more. For instance, not only does ‘how you serve’ shape your influence but answers the question as literally considering Jesus.

As such, if you ever wonder how to serve with clean spoons…lock on to Jesus. Specifically, look to Him as your example in selfless humility (v. 5), empty yourselves as servants of all (v. 7; Mark 9:35), and honor each other with enthusiasm (v. 12). Dare to work in a manner worthy of your calling (Ephesians 4:1), in a way that points to Christ’s sovereignty. And from there, cultivate it, bring it to full effect, and actively pursue spiritual maturity (v. 12) in community, in unity…with humility.

You got this, my friend.

Selah.

Cover photo creds: Terryberry.com

3 Ways to Mature as an Effective Influencer (Part 1)

February 22, 2018May 20, 2018Leave a comment

If I were to ask what the point of ministry is, what would you say?

Drawing people to Christ? Developing them as disciple-makers? Deploying them into service?

Albeit, these are all fine answers…but what if I told you we can sum up ministry in one word…

…influence.

Would you agree?

Regardless, the Word is clear our ministry emerges from our influence.

Consider 2 Corinthians 5:11…

“Therefore, knowing the fear of the Lord, we persuade others.”

If you’re like me, you hear ‘persuade’ and immediately think ‘convince’; yet, when we dissect the Hebrew and extend it through v. 21, we find Paul is actually talking about influence.

Applying this filter, we can better understand how influence not only partners in God’s ministry of reconciliation, but matures our effectiveness as marketplace influencers.

Granted, there are many ways to broach the topic. For now, we’ll start with our usual ‘core three’ and work from there…

1. Know who you’re fearing

As mentioned, the bottom line of ministry is reconciliation achieved through influencing; however, to get there it’s important we grasp the fear of the Lord.

For while “the fear of the Lord is the beginning of knowledge” (Proverbs 1:7), it’s also a preserver of our sincerity (Colossians 3:22) and a gateway to comfort in the Holy Spirit (Acts 9:31).

Note the latter reference:

“So the church throughout all Judea and Galilee and Samaria had peace and was being built up. And walking in the fear of the Lord and in the comfort of the Holy Spirit, it multiplied.”

This tells me two things:

Godly fear multiplies wisdom and virtue in addition to faith.
The evidence of influence is peace inspired by encouragement.

Therefore, when we talk about influence, we’re not talking as much about personal strength as we are the maturation of corporate morale and pointing people in the direction of Jesus (more on this in future posts).

Contrarily, it’s important we understand what influence isn’t.

‘Cause while the key to influence is the fear of the Lord, the enemy will use the opposite spirit, the fear of man, along with memories of past hurt to contrive a narrative where we’re seeking to overcome what’s already been overcome.

Thankfully, as Kingdom agents…ministers of reconciliation who can persuade through the fear of the Lord…we can rhythmically resist this mindset whiling combating the compromised systems of the world.

For as long as there is sin, enterprise will be governed by hierarchy¹ where people are bound by control, manipulation, and intimidation. Yet, as for you, you can see people as God sees them (i.e. forgiven) and help them find purpose through daily influencing where they are.

After all, freedom begets freedom…and He craves it more than you do.

2. Know how you’re leading

As effective influencers², it’s imperative we not only have the right mindset towards people, but our work as well.

For starters, we must view our work as an opportunity to show people who they are as opposed to a stage to prove our self-worth. In this way, we not only invest trust in God being the one to open eyes, but free ourselves to influence through our wiring and discover new strengths through how God uses their responses.

‘Cause truth is: When we allow God into our realm of influence, we trade the pressure of of accomplishing goals for a humility motivating others to reach them.

But Cam…what if I’m not a team leader or in a place of authority?

Again, to answer this question…we must ask ourselves why we’re asking it.

For instance…

If we’re talking about what we’ve been conditioned to believe…then authority is nothing more than the appointed person governing ‘over’ us; however, if we’re talking about absolute authority³, then we can see how a) God alone carries it…and b) what we often associate as ‘authority’ is, in fact, influence manifest through the seven motivational gifts (as outlined in Romans 12).

Again, the system…a real life Matrix if you will…runs by pecking order, production, and the Jerry Maguire mindset of ‘show me the money’, but…

…as Kingdom influencers, we can approach metrics and outcomes without agenda by combining nurturing with our competence⁴.

Thus, whether you’re a supervisor in crunch time or a subordinate in training, you can help hold your team accountable to achieve certain goals in your respective roles. Just remember no matter what you do to galvanize effort, make sure it stems from a desire for everyone to succeed given a true influencer always values people over goals and never risks reaching them at the cost of another’s well-being.

For when we value people and decompartmentalize our desire to impact them, we not only influence a place where encouragement and goodness abound, but also where confidence and favor are ultimately shared.

Stay tuned next time when I’m unveil my third and final step to maturing as an effective influencer in the marketplace.

‘Til then if you have any questions, thoughts, concerns, feel free to leave them below in the ‘comments’ section and I’ll return serve as soon as I can.

Peace for your week,

~ Cameron

Footnotes

As well as the idea leadership is greater than serving (contrary to Romans 12 which tells us each gift is equal and carries status and dignity)
All influencers lead, but not all leaders influence
Difference between authority and authorities
A simple formula for adding value to your team members in a way they’ll turn to you for guidance and feedback

Cover photo creds: MikeLavere.com

Bye, [Bye]Vocational

October 28, 2016October 28, 20161 Comment

I’ve said it before and I’ll say it again: it’s not easy marrying marketplace and ministry.

After all, when you consider secular expectations, the challenge of availability matching flexibility, how most church leadership models are structured…it can be tough-sleddin’.

Now, I’m not a church consultant or ministry life coach; however, in my brief ministerial experience, I’ve come to realize while tent-making is often praised behind the pulpit in an evangelism context, it’s rarely incorporated to the fullest in a leadership context.

Case and point: I work full-time hours (7:00-3:30 pm) for TDOT Monday through Friday, where at the start of each day, I take the day’s game script, stack it against my church load, and do what I can accordingly for both. For instance, on slower days I create youth discipleship content, plan events, design social media promotions, and field church-related correspondence on my breaks, whereas on busier days, I keep a running ‘to-do’ list to better tackle my gameplan after hours.

The problem is: whether or not my day at work is busy/productive, I still miss out on the life that happens at church (i.e. staff meetings, luncheons, offsite special events, etc.) during my shift.

Granted, I do have supervisors who meet with me on a quarterly basis to catch me up to speed with important information. Yet, while the communicational challenges can be frustrating, it’s the communal setbacks that offer the greatest potential for discouragement.

So while having flex or contractual hours would be ideal, I know in seasons like the one I’m in, I can only abide in what I can control, confront what I can’t, and trust God in both. Still…this doesn’t mean the divide is easy.

On one hand, I’m proud to represent the Gospel in a taxing work environment, to mature in my reliance upon God when I find my own strength to be nothing but weakness. On the other, I’m often downcast considering a) it’s hard to justify why I work where I do¹ and b) to not experience deeper community due to a job I can’t stand on my own strength is a bitter pill to swallow.

So when it comes to the idea of a bye-vocational (i.e. leaving one job to fully pursue the other) life in place of a bivocational one, I’d be lyin’ if I said I wasn’t intrigued considering the struggle to put forth full-time effort in part-time hours is [super] real…not to mention I’m the first Fry male in three generations to not know what full-time ministry life tastes like.

*Sigh*

I guess what I’m trying to say is: it’s hard being bivocational when the call itself seems to rob you of relationship. ‘Cause while many think bivocational ministry is all about tackling two different jobs, truth is: it’s just as much about influencing community and inspiring culture change as it is achieving excellence. Thus, how we cope when we feel our ‘spread out’ lifestyle is diluting our impact is worth discussion.

Of course, you can count on me to drill down on this in future posts, but for now, let me just say: for those of you working multiple gigs striving to keep joy afloat, understand you carry difference-making potential inside you…and that potential is not only going to come to fruition in the territory God has given you to tend, but is also never contingent on what you can’t control. Again, that’s the beauty of trusting God. Whenever we reach an end of the line, God grants us the slack to press on. Whenever we reach an unscalable wall, God equips us to ascend it. And whenever we’re overcome by a particular lacking, God meets us in our midst, fills us, and goes before us to make a way (Isaiah 43:16-19).

Yeah, I get how hard it can be craving community and passion outlets in the arid seasons of life, but remember God specializes in showing His power in hopeless situations. So if you’re reading this today wishing you could swap out a bye-vocational life in place of a bivocational one, I encourage you: allow God to fill up your empty canteen with encouragement and fresh perspective. ‘Cause I submit: where you are now is not by mistake, but by design and by grace.

Think of it this way: If you’re thirsty, what sense does it make to cut your water bottle in half when you could simply remove the cap and fill it to the brim?

Pretty obvious, right?

Yet, how many of you reading this are essentially doing the same thing by denying yourself full-fillment as a result of wanting the ‘bye’, not the ‘bi’?

If you can relate, I encourage you: stop overfocusing on what you wish could be different in your life and embrace the fact God has you just where He wants you. Don’t fantasize about what it’d be like to customize your life. Instead, take joy in trusting the Lord’s lead and take courage in pushing through to the good stuff that’s coming (see Isaiah 58:11).

While I’m tempted to go on, I’m goin’ to push ‘pause’ for now and instead bid adieu with some parting questions:

1) What do you need to be filled with today?
2) What is capping the ‘containers’ God has placed you in?
3) Will you remove those caps and allow God to fill you up?

I’ll just let the mic drop there…