Compassion

When we assess intelligence in the marketplace, we often refer to one’s aptitude. If one can critically think and problem-solve under pressure, chances are they’re qualified enough to do the job. But in an increasingly tolerant and diverse era, executive priorities are changing. Long gone are leadership committees prioritizing the paper and potential. These days, employers are not only looking to scale one’s ability to reason but also their capacity to relate to colleagues, clients, and social climates.

Essentially, while intellectual ceilings are still being explored, how one nurtures endurance is being implored all the more. In the construct of empathy, this promotes some imperative questions with candidates. Are they willing to broaden their perspective to extend awareness and morale? Can they pierce through emotional dissonance in high-stress situations? Are they able to resonate with the thoughts and feelings of others?

As for those in leadership, are we taking thorough inventory? Have we corporately inquired, ‘What space are we making for cognitive empathy in our workplaces? Heck, do we even know how to define and refine it, let alone shine it?‘

Regardless, to best answer these inquiries, we must start our examination in the Word. As always, let’s dive in…

Although empathy is not directly stated in Scripture, the concept is conveyed through the behaviors of Jesus and apostolic teachings on love, kindness, and understanding (Romans 12:15, 1 Peter 3:8, Philippians 2:4, and 1 John 3:17-18). While secular approaches paint empathy as little more than emotional sensitivity and selfless concern, when we consider the empathy of Christ, we discover how the virtue goes beyond shared feelings into hands-on support.

One of my favorite examples of this takes place in Luke 13:10-17. In this passage, we find Jesus teaching in the synagogue on the Sabbath when he notices a woman with a disabling spirit. Unable to stand up straight, the woman seeks him in desperation anticipating her deliverance. Upon seeing her, Jesus calls her over, declares her freedom, and proceeds to heal her condition. No longer crooked, she gives glory to God stunning the Sanhedrin.

To me, this story has profound implications in the marketplace. For starters, if we want to lead effectively, we must seek the Lord and apply what He loves with whom He loves. As John 15:13 alludes, no greater love has no hidden agenda, and we must abide accordingly. As leaders, we shouldn’t wait for opportune moments to find us. Rather, we should pursue them with aligned surrender and humility. Christ in us, we don’t need to prove our solicitude, but with eager attentiveness, comfort those who struggle and rejoice with the joyful, allowing our fear of God to be set in motion. In this life, there will be times when we must bear another’s burdens; however, there will also be moments when we must enter into the victory God is unlocking within us as well as those around us. Hence, the significance of empathy in that it keeps us ready to act selflessly in any circumstance!

Furthermore, if we desire empathy, we must aspire to inspire unity in community. Depending on your vocation, this may involve relating to a customer’s experiences, playing peacemaker between colleagues, or offering help on a challenging project. No matter the opportunity, empathy allows you to take heart as you give heart. Within boundary and bandwidth, you can enter into one’s grief, talk to those who may be lonely or hurting, even approach correction with compassion. Honestly, the possibilities are endless!

Bottom line: You have a valuable part in not only enhancing the well-being of your colleagues but also improving the health of your workplace culture. Applying Scripture to your surroundings, you have everything to gain living like Jesus. The more empathy abounds, the more peaceful and effective your organization will be. No need to fear what others say or think as long as your aim is anchored to the voice and heart of God. As for those wrestling with idolatry in the form of craving influence, remember Jesus didn’t passively connect to gain followers but intentionally pursued the salvation and heart change of others. May it be so in our respective surroundings as we believe and minister in greater confidence!

Stay tuned next time when I’ll break down different types of empathy and tie them to various Scriptures and scenarios. Until then…

Selah.

Cover graphic creds: PeopleTalk Online

Written 9/10/09; revised 11/13/24

Last Saturday, as I waited to board a flight to Seattle, a heartbreaking scene unfolded outside my gate entrance. Taking a last-minute call, my eyes beheld a young boy sobbing profusely as he clenched his father’s jacket. Processing the scene, it wasn’t long before the situation became clear.

The dad, slightly greasy and decorated with tattoos, emanated the type of vibe a father shows when lacking relational depth – his emotional aroma more melancholy than anguish, as if time and circumstances had numbed the grief. Watching tears stream down his son’s face, I couldn’t help but crack. The pure yet raw emotion of the instant captured a snapshot I will never forget.

Moments later, as I searched for a window seat, I saw the boy a few rows in front of me. I heard a flight attendant utter his name, “Sam” with a tender tone. Apparently, she was not only aware of his flying status but also the distress he was in.

Passing Sam by, he appeared stunned, glued to the back of his seat with eyes still bloodshot.

“God, I hate divorce. I hate it, I hate it, hate it,” was all I could internalize.

Overwhelmed by the visual, I pushed my seat back and began to drift.

An hour later, I woke up to find an astonishing sight. Cruising by the aisles was Sam, who had decided to assist one of the flight attendants in serving snacks to the rest of the passengers. Once subdued, Sam’s demeanor had completely transformed. Perhaps he was reminded of something positive or received an encouraging word. Whatever the case, Sam’s rapid conversion was nothing short of inspiring.

Sensing Jesus in the moment, my perspective started to change. While my disdain for divorce was still fresh in my periphery, I couldn’t help but voice gratitude for how God was using the love of strangers to multiply the sentiment. Often, we simmer when we emotionally attach to the victim of a tragic situation. We consider the sufferer and misappropriate our feet in their shoes assuming our anger is somehow a function of advocacy. But when an innocent child like Sam cheers up in the purest sense, you realize even a great tragedy like divorce pales in the face of what God can do to redeem the hurt of something He hates.

Deplaning the aircraft hours later, I kept a few paces behind Sam walking out of the tunnel. Unlike his boarding, I noted a skip in his step as he scampered to his mother. The real Sam had arrived.

Fast-forward 15 years later, and Sam occasionally pops into my mind, each time a prompt to pray for minors in the middle to become mighty men and women of God. How many little kids struggling with their parent’s divorce think they are the reason their mommy and daddy are no longer together? How many still bear shame because they weren’t taught how to deal with it? While only heaven knows, it’s that Kingdom I want to extend on earth as far as it be with me.

As for the rest of us, whether we’re mentors or bystanders in similar situations, we all have a part in sowing compassion to bridge divides in broken families. Regardless of our role, let’s pursue it with excellence.

God bless you, Sam, for cementing the reminder.